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Delivery

The majority of our smaller products will be delivered by Royal Mail. However products that either weigh heavier than 2kg and/or classed as high value items will be delivered by one of our national courier partners. Some products may require installation or adjustment by one of our Specialist Mobility Technicians to ensure that you gain the maximum benefit from your Mark's Mobility product. Where this is the case delivery will be actioned by an employee of Mark's Mobility, typically these products would be a large mobility scooter, an electric rise & recline chair or an adjustable bed.

If for any reason you are unhappy with the parcel you receive (i.e. it is damaged) please refuse delivery of the item and contact our Customer Services Team on 0117 9155253 who will arrange for a replacement item to be sent.

7 DAY DELIVERY

We endeavour to process all payments and orders with in one full working day, leaving six remaining working days for shipment of goods and delivery to your chosen address. No guarantee can be made unless approved by a member of our Customer Services Team but where we have available stock of an item we will do our utmost to provide next day delivery of goods. If you require next day shipment please contact our Sales Team directly on 0117 9155253 quoting for a priority order.

RETURNS

NOTE; Your statutory rights are not affected in any way
In accordance with the Distance Selling Regulations Mark's Mobility gives the customer a 7 day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return the product(s) you will be personally responsable for return delivery incurring any delivery cost. If you would like to return your product please contact our team on 0117 9155 253 Monday-Friday 10am - 5pm who will note down your request and action accordingly.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packageing. Mark's Mobility reserve the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Mark's Mobility.

All orders that are returned will be subject to a 10% administration and handling charge unless otherwise agreed with a member of our Customer Service Team.

Customers who decide to return goods which required specific skilled technicians to visit the delivery address will only have 80% of the total value of their purchase redeemed, this is due to the cost of delivery and specific skilled personnel utilised in the home visit.

For further information please feel free to contact the Refunds & Exchanges department on 0117 9155 253.

NOTE:
All incontinence products, commodes, compression stocking/tights and hearing aids are not covered by this regulation due to Personal Hygine Law.